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Refund and Cancellation Policy

Effective Date: 2026-09-14 (Revised)

Overview

At nurio, we strive to provide the best possible service across all of our English conversation sessions and social events. This policy clearly defines the cancellation and refund conditions based on the characteristics of each event, seating, and host assignments.

Event Ticket Refunds

All nurio events follow the refund policy below to ensure smooth operations, including limited seat reservations, gender-ratio coordination, and host assignments. Completing a ticket payment is regarded as agreement to this policy.

1. Standard Individual Ticket (Regular Price, Per Person)

Cancellations and refunds for standard individual tickets purchased at the regular price follow the criteria below, based on when the cancellation is received.

  • Up to 10 days before the event starts: Full refund (100%)
  • 7 to 9 days before the event starts: 90% refund (10% cancellation fee deducted)
  • 2 to 6 days before the event starts: 50% refund (50% cancellation fee deducted)
  • From 1 day before the event up to the day of the event and after the event starts: Non-refundable (100% cancellation fee)

2. Discounted Promotional Tickets (Individual Tickets Only)

Promotional tickets with advance-booking discounts, such as Super Early Bird and Early Bird, are limited, first-come-first-served special offers, and the cancellation fee rates below apply only to 'individual tickets for one person'. (However, even for tickets with a promotional benefit, when purchased as a 'group ticket' combining two or more people, the partial refund rates of this section do not apply at all, and Section 3 (Group Tickets) takes absolute precedence.)

  • Up to 7 days before the event starts: 70% refund (30% cancellation fee deducted)
  • 4 to 6 days before the event starts: 40% refund (60% cancellation fee deducted)
  • From 3 days before the event up to the day of the event and after the event starts: Non-refundable (100% cancellation fee)

For promotional tickets, the cancellation fee rates of this section take precedence starting from 7 days before the event, even within 24 hours of payment.

3. Group Tickets (Multi-Person Tickets for 2 or More / Clause of Absolute Precedence)

All group tickets purchased for two or more people (including all multi-person tickets combined with promotional discounts such as Super Early Bird and Early Bird) are custom group products offered on the condition of a guaranteed headcount, table settings, and advance gender-ratio coordination. Accordingly, this section applies with absolute precedence over Section 1 (Individual Tickets) and Section 2 (Discounted Promotional Tickets), without exception.

  • Refund deadline: Once the 'Group Refund Deadline' stated on each event page has passed (or, if no separate date is stated, midnight (23:59) 14 days before the event starts), cancellation and refund are no longer possible for any reason (100% cancellation fee). Even for promotional group tickets such as Super Early Bird, the tiered 40%-70% refund rules of Section 2 are completely excluded.
  • No partial cancellation or partial refund: Partial cancellations or refunds due to some members of a group ticket not attending or changing their minds are not permitted. To change the group size, the entire ticket must be cancelled and repurchased before the cancellation deadline (14 days before the event).
  • Transfer when unable to attend: If you are unable to attend after the refund deadline has passed, no refund can be processed; only a 'ticket transfer to another person (name change)' request through the organizer's channel is available until the event starts.

4. Event Cancellation by the Host

  • If an event is cancelled due to the organizer's circumstances or a natural disaster, the full payment amount (100%) is automatically refunded.

If a specific event's detail page states separate refund conditions that differ from this policy, that event page's separate policy takes precedence over this general policy.

Pass / Package Refunds

  • Unused passes can be refunded in full within 7 days of purchase.
  • Passes that have been used at least once cannot be partially refunded for the remaining uses.
  • Passes that have expired cannot be refunded.
  • Event tickets reserved with a pass are treated as deducted (used) when cancelled within 48 hours of the event start, and the pass cannot be restored or refunded.

Deposit Cancellation Policy

Deposits for deposit-based event tickets are held to prevent no-shows and secure seats, and are processed according to the criteria below.

  • Upon normal attendance at the event, the deposit is returned in full.
  • If you cancel more than 48 hours before the event starts, the full deposit is returned.
  • If you cancel within 48 hours of the event start, or do not attend without prior notice, the deposit is not returned.

Refund Process

  1. Submit a refund through the [Settings > Tickets] menu in the nurio service, or contact the customer center (KakaoTalk channel).
  2. Refund requests are reviewed within 1-3 business days of receipt.
  3. Once a refund is approved, it is processed to the original payment method within 5-7 business days, depending on the payment gateway and card company.

Exceptions

Exceptions may be made only for technical problems such as duplicate payments or system errors, after the facts are verified. Cancellation requests due to personal reasons, such as schedule changes, a change of mind, transportation problems, or a group companion's absence, are strictly governed by these terms, and no separate exceptional refunds are permitted.

Contact Us

For questions about this policy or to request a refund, please contact us via KakaoTalk.